Looking for some help?
Click on the topic below to be guided to the answer to your question.
Don’t find what you are looking for? Get in touch!
Youth Collections
Alpino offers three collections of Patrol Tents: Alpino, Europ, and Castor. Each collection varies in terms of materials, production location, budget range, … All of our Patrol Tents are treated to be water-repellent, rot-resistant, and UV-resistant, while the Castor collection also features a fire-retardant treatment, ensuring extra safety.
Check out our comparison table to explore all the differences between each collection.
Alpino offers three spacious Collectivity Tents: the Senior Tent, Polyservice Tent, and Castor Base Tent. While they differ in surface area, material, and frame construction, they share the same quality treatment of being water-repellent, rot-resistant, and UV-resistant. Additionally, the Castor Base Tent has the added safety of being fire-retardant treated.
Check out this comparison document for a detailed comparison of these three Collectivity Tents.
Fire Retardancy
If you’re looking for a fire retardant tent for your youth movement, the Castor Collection is the ideal choice. Both the Castor Patrol Tents and Castor Base Tents are crafted from high-quality fire-retardant polyester cotton.
There are various standards that classify fabrics as being fire retardant.
In the CPAI classification, the fabric should self-extinguish within 10 seconds of direct contact with a flame, without producing excessive smoke or forming molten droplets to be classified as fire retardant.
In this video, you can quickly learn how to differentiate a fire retardant fabric from other fabrics.
Various standards are used to verify if a fabric is flame retardant, such as M standards, B standards, ISO standards, CPAI standards, etc. These standards apply specific testing methods to determine if a fabric meets the flame retardant criteria.
At World of Tents, Alpino’s parent company, we conduct fabric testing in both external and in-house laboratories, and this to various testing methods.
Our Castor Patrol Tents and Castor Base Tents are made of polycotton fabric that has been thoroughly tested and certified as flame retardant, meeting the CPAI standard and holding an M1 certificate.
Please contact our sales team to obtain these certificates.
It is always safest to ensure that your tent is positioned at a safe distance from any source of fire. Hereby it’s important to consider the direction of the wind as sudden gusts can turn a small campfire into an uncontrolled blaze.
In the event that your tent does come into contact with a fire source, a fire-retardant tent is generally considered safer than a non-fire-retardant one. This is because the flame-resistant materials are designed to minimize the spread of the fire and give occupants inside the tent additional time to evacuate the tent safely.
It is important to note, however, that fire retardant tents are not completely fireproof, and it is still important to take appropriate safety measures when using any type of tent.
Yes, they are safe because all the fhe finishing products used in the treatment of the Alpino tents are compliant with REACH – the Regulation, Evaluation, Authorisation, and Restriction of Chemicals Regulation – which is a law protecting human health and the environment from the risks that can be posed by chemicals.
Spare parts & accessories
Alpino optionally provides two groundsheet types for its patrol tents, giving you the freedom to choose what works best for you.
Both groundsheets are separate from the tent, allowing you to easily roll up the tent walls for ventilation.
- Basic Groundsheet
Available for Alpino, Europ, and Castor Patrol Tents
This groundsheet consists of two sturdy PVC parts that are laid loosely inside the tent, providing a solid protection from the ground.
- Bathtub Groundsheet
Available for Alpino and Europ Patrol Tents
This groundsheet is a single piece with raised walls and features a Velcro strip all around. The tent comes with Velcro patches that can be easily attached to the groundsheet’s Velcro strip.
Find out more about the groundsheets here.
Whether you buy an Alpino, Europ or Castor Patrol Tent, the following is always included in your purchase and is also available separately as a spare part:
- Tent
- Outer tent
- Frame consisting of a ridge poles and multiple vertical poles
- Ground pegs
- Cables
- Transport bag
The groundsheet is not included as standard with the purchase of your patrol tent, but is available separately in our webshop.
The vertical poles of the Europ and Castor Patrol Tents can be interchanged. Additionally, the ridge poles of the Alpino, Europ, and Castor Patrol Tents are of the same length and can therefore be interchanged.
All vertical and ridge poles are available separately on our webshop.
Tent setup
When you purchase an Alpino tent, you’ll find a manual that will guide you through the setup process with ease. In the event that the manual has gone missing, you can easily access a step-by-step video tutorial and the manual on the product page of your tent.
If you are setting up your tent in unfavorable weather conditions, there are several tips that can help.
Firstly, choose a camping spot that is least exposed to the wind. Next, orient the tent so that the wind blows along the sides of the tent rather than directly into the entrance. It is also important to secure the four corners of the tent right away to ensure its initial stability.
If you’re not able to peg the tent down firmly into the ground, try placing heavy stones on the guylines around the tent. In case of storms or strong winds, you can use additional guylines attached crosswise to the tent ridge for added security.
For safety reasons, it is advised to dismantle your tent when there are forecasts of heavy storms.
Store & showroom
Alpino no longer has a physical store where all our tents are on display at all times. However, we do have a selection of tents on permanent display at our test site in Renaix.
If you would like to see our tents in real life, please schedule an appointment with our team beforehand.
Maintenance & repair
Besides offering spare parts such as poles, groundsheets, inner and outer tents, etc., Alpino provides a tent repair service at its sewing workshop.
From September to mid-December, we can repair your Alpino tent. Please keep in mind that we do not repair tents from other tent brands.
All information on how to request a repair can be found here. Still have questions? Feel free to get in touch with our team.
All Alpino tents come with a special water-repellent fabric that repels water on contact while still allowing for breathability. So, there’s no need to add any extra treatment to your Alpino tent before using it.
However, if you notice the water repellency is wearing off after a couple of years of camping fun, you can certainly retreat or impregnate your Alpino tent again for water repellency. Make sure to use high-quality treatments, for example the Hydrolin treatment sold on our webshop.
Please take the following in mind before retreating your tent:
- Before applying the treatment, make sure your tent is properly set up and cleaned.
- Make sure the product is applied evenly on both the inside and outside of the fabric, either by using a brush or a spray.
- After applying the treatment, be sure to let your tent dry completely before using it again.
While our tents are specially treated to repel water upon contact, it’s still possible that a small amount of water could pass through the fabric or your tent may feel damp during its initial use. But don’t worry, this is completely normal! To ensure the best possible waterproofing, we recommend soaking your cotton tent before its first use. By wetting the material, the fibers of the cotton fabric will swell and expand, sealing up any gaps or holes in the fabric and activating the waterproofing treatment.
To wet your cotton canvas tent, simply pitch it and give it a good soaking with a hose until the material is completely saturated. Just remember to allow the tent to fully dry before storing to prevent the growth of mold and mildew.
To ensure the longevity and quality of your camping tent, it’s essential to always store it completely dry before packing it away for your next adventure. For a quick and effective drying method, hang up your tent in a well-ventilated area, ideally in direct sunlight, and make sure to open all the doors and windows to allow for maximum air circulation. It’s also important to ensure that your groundsheet is completely dry before storing it.
However, avoid using direct heat sources like a campfire, stove, or heater, as this can damage the fabric and seams of your tent.
At Alpino, we have taken great care to ensure that our tent fabrics are resistant to mildew by treating them thoroughly with REACH compliant finishing products and conducting rigorous testing. However, it’s still important to handle your tent with care to prevent mould growth.
It’s worth noting that the location of your camping spot and the composition of the fabric can impact the tent’s ability to resist mould. Natural materials like cotton are more prone to mould than polycotton.
Unfortunately, there’s no miracle cure for removing mould stains from your tent. While some may suggest using chlorine, vinegar, or sodium bicarbonate to remove mould, these aggressive fungicides can damage the tent fabric’s treatment and shorten its lifespan.
To keep mold from spoiling your camping experience, it’s essential to take proper care of your tent. Here are some tips from Alpino to keep your tent mould-free:
- Set up your tent correctly
Firstly, set up your tent correctly by ensuring it is tautly stretched. This will allow water to drain away easily and prevent it from accumulating in hidden spots.
- Store your tent properly
Store your tent in a dry, clean, and well-ventilated area to avoid creating a damp environment that mould thrives in.
- Ventilate your tent as much as possible
Ventilate your tent frequently to reduce the humidity inside. The less moisture in the air, the less likely mould will grow.
- Clean your tent when you notice dirt
Clean your tent regularly, especially when you notice dirt. Dirt can store moisture and create an ideal environment for mould to grow. If mould does appear, take immediate action. The longer you leave it, the more difficult it will be to get rid of.
Yes, it’s possible to have your tent cleaned by a professional laundry service. However, it’s important to choose a laundry service that has experience in cleaning outdoor gears and specifically, tents. Not all laundry services may have the expertise or equipment to properly clean and care for your tent. It’s also important to note that some cleaning methods can damage the waterproof coating or other treatments of your tent.
Get in touch with our team if you have any questions about cleaning your tent.
All Alpino tents come with a legal warranty of two years, covering any manufacturing defects that may arise during normal usage and maintenance.
Do you have questions regarding warranty? Have a look at our warranty policy or get in touch with us.
Online orders
You have the option to either pick up your order or have it shipped to an address you select when placing an online order.
If you choose to pick up your order, our team will get in touch with you to arrange for a suitable pickup time. The pickup service is available at Chaussée de Leuze 127 in Renaix, Monday to Friday, from 9am to 12pm by appointment.
If you purchase a product online or remotely, you have the right to cancel the order within 14 calendar days starting from the day of delivery. To be eligible for a refund, the product must be returned in its original packaging and be undamaged, unused, and complete.
Please contact us if you would like to initiate a return.
All products which are in stock online are available within 3-5 working days. Once your order is ready, our team will contact you to schedule the pick-up in our warehouse or shipment to your delivery address.
The cost of shipping is determined by the weight of your items and the delivery location. You can view the shipping cost in the shopping basket before completing the order.
If you choose to collect your order from our warehouse in Renaix, there will be no additional charge.