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Warranty Policy

1. Right of revocation

The consumer must check upon delivery whether the Alpino products correspond to the order. If this is not the case, please contact us by email to shop@alpino.be as soon as possible, and no later than 30 days after receipt of the goods.

The consumer has the right to cancel the purchase within 14 days if the sale takes place online or remotely. This period of 14 calendar days is calculated from the delivery of the order. The consumer does not have to give a reason for cancellation. In order to exercise your right of revocation, please inform us by email to shop@alpino.be that you wish to revoke your purchase.

The entire product must be returned in undamaged and unused condition. Furthermore, the product must be returned in its original packaging. As soon as we receive the returned Alpino products undamaged, the paid purchase price of your order will be refunded. All shipping costs are borne by the customer.

The right of revocation cannot be invoked if it concerns goods that have been specifically designed according to the wishes of the individual customer (e.g. logo imprint).

2. Warranty policy

General warranty period

With every purchase of a tent from the ALPINO collection you are entitled to a 3-year warranty on production defects (such as stitching and waterproofing) that occur during normal use and maintenance or when the product does not match its description.
With every purchase of another tent or tent item (tents from the EUROP collection or any spare part or tent item) you are entitled to a 2-year warranty on production defects (such as stitching and waterproofing) that occur during normal use and maintenance or when the product does not match its description.

This warranty period applies from the time of delivery.

Invoking your warranty

If you would like to make use of your warranty, please contact us via email to shop@alpino.be. Please include a copy of your purchase receipt/invoice, a description of the reason why you wish to make use of the warranty and some pictures if you wish to exchange a product or submit it for repair.
Alpino will confirm within 5 working days whether or not your warranty request is accepted and what actions you need to take. If your request is accepted the return costs are at our expense.

For all repairs, whether covered by warranty or not, please follow the tent repair procedure.

Cases in which the warranty does not apply

The warranty does not cover the following aspects: damage caused by intent, gross negligence, negligent maintenance, incorrect maintenance using incorrect cleaning products, treatment and coloring agents, incorrect assembly and storage, mold, wear, damage after use in abnormal weather conditions and use contrary to the attached instructions. Furthermore, you cannot invoke the warranty if changes have been made to the product without Alpino’s consent and if you are unable to submit a purchase receipt or invoice.

Realistic use

The warranty can only be applied if the realistic use is in accordance with the designated use of each of the products. Alpino reserves the right to make this assessment independently when deciding whether to accept the repair or replacement request.
Alpino does not offer any other warranty and is not liable for any consequential or incidental damages or injuries resulting from the use of Alpino products.

Contact details

Questions about the warranty policy should be sent to us at shop@alpino.be.

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