Mail your repair request, preferably with some pictures of the damage to firstname.lastname@example.org. Our team will then contact you to make an appointment.
Print out this repair document and fill it in as accurately as possible. It is very important to indicate well on the drawing where the repair(s) to the tent must be carried out.
Also fill in all details (name, address, telephone number, …) and make sure that this document accompanies your tent when you bring it in.
There are a number of things to keep in mind when repairing your Alpino tent.
- Clean and dry your tent thoroughly before bringing it in for repair. Both stains and dust can complicate the repair.
- Mark the parts to be repaired on your tent with chalk or tape and also mark them on the repair document.
Once your tent has been repaired, you will be notified by e-mail or phone and we will also send you the invoice. Your tent is then ready to be picked up in our workshop in Renaix.
Do you still have questions about your repair? You can contact us by e-mail or call us on 055 23 24 24.