Mail your repair request, preferably with some pictures of the damage to firstname.lastname@example.org. Our team will then contact you to make an appointment.
Print out this repair document and indicate as accurately as possible where the repair(s) to the tent must be carried out. Also indicate these spots with chalk or tape on the tent itself, so we can find it easily.
Also fill in all details (name, address, telephone number, …) and make sure that this document accompanies your tent when you bring it in.
Make sure your tent is clean and dry. If it turns out to be dirty or damp, we will not be able to repair it.
Once your tent has been repaired, you will be notified by email or phone and we will also send you the invoice. Your tent is then ready to be picked up in our workshop in Renaix.
Please collect your tents within 30 days so that we have enough space in our warehouse. If your tent remains with us longer than 30 days, we will charge € 50,00 storage costs per started month.
Do you have other questions about repairs? Contact us by e-mail or call us on 055 23 24 24.